Eligibility Requirements
To qualify for a return, the following conditions must be met:
- Items must be unused, unworn, and in original packaging
- Return requests must be submitted within 7 to 14 days of delivery
- Valid proof of purchase is required
- All original tags and labels must remain attached
Non Returnable Items
The following items are not eligible for return:
- Custom or personalised products
- Final sale or clearance items
- Used, altered, or damaged products
- Intimate apparel for hygiene reasons
- Gift cards and digital products
Return Process
To initiate a return:
- Contact customer support within 14 days of receiving your order
- Provide your order number and return reason
- Wait for return approval and instructions
- Pack items securely in original packaging
- Include all original accessories and labels
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Refund details:
- Refunds are processed within 7 to 10 business days after inspection
- Refunds are issued to the original payment method
- Shipping charges are non refundable
- Return shipping fees may be deducted from the refund
- Sale items are refunded at the discounted price
Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 48 hours of delivery
- Provide clear photos of the issue
- A replacement or full refund will be arranged
- No return shipping fees apply for defective items
Please inspect your order immediately upon delivery.
