Shipping Policy

Dubai Shipping

Same Day Delivery (Within 4 Hours)

Fee: 50 AED

• Available between 9:00 AM and 5:00 PM
• Orders placed after 5:00 PM will be delivered the following business day
• Tracking information provided where available

Standard Dubai Delivery (1–2 Business Days)

Fee: 25 AED

• Tracking details provided upon dispatch
• Delivery confirmation via email or SMS
• Signature may be required upon delivery

Orders are dispatched from our Dubai warehouse. Promotional free shipping may apply to qualifying orders.

International Shipping

Regions: United Kingdom, Ireland, Europe

Estimated Delivery: 3–4 Business Days

Flat Rate: 70 AED

• Delivery times may vary due to customs processing
• Full tracking provided via approved courier partners
• Shipment insurance included where applicable

International customers are responsible for any customs duties, taxes, or import fees required by their destination country.

B2B Wholesale Shipping

Wholesale and salon partners are eligible for customised shipping arrangements.

• Express international shipping options available
• Discounted rates for bulk and recurring orders
• Custom packaging available upon request
• Dedicated support for wholesale clients

Please contact our team directly to receive a tailored quote for wholesale shipping.

Order Processing and Delivery Information

Order Processing

• Orders are processed Monday through Saturday
• Processing time is typically 24–48 hours
• Public holidays may affect processing or delivery timelines
• Shipping confirmation is sent once an order is dispatched

Address Accuracy

• Customers are responsible for providing accurate shipping details
• Kapella Luxe is not liable for delays caused by incorrect address information
• Address changes after dispatch may incur additional charges

Delivery Instructions

• Delivery instructions can be added at checkout
• Contactless delivery may be requested where available
• Delivery to doormen or neighbours is subject to courier policies